If you are not completely happy with the frame that you received and would like to return it, you can contact our customer service. We will then provide you with a return label with which you can send back the glasses free of charge. Once we have received your return in Amsterdam, we will send you a full refund. You can always place a new order if you want to order a different pair of glasses, even before we have received your returned pair.
You can also always return your glasses in one of our stores.