If you are not completely satisfied with your new glasses, you can always return them to us within 30 days – no questions asked. This also includes prescription (sun)glasses. You can contact our customer service by emailing us at firstname.lastname@example.org or calling us at +44 (0)20 351 422 72 (Mon-Thu. 9:00–19:00, Fri. 9:00–18:00). We will send you a return label as soon as possible. Once we have received your glasses back at our Headquarters in Amsterdam, we will process your return or send you a full refund. You can also always return your glasses in one of our stores.
Ace & Tate does not cover the return costs from Spain, France, Italy, Portugal, Finland, Luxembourg, Bulgaria, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Croatia, Slovenia, Slovakia and Czech Republic. However, if you send back the glasses to us you will receive a full refund. For more information on where to send your glasses to you can contact us.